Peter Frutchey, Operations & AI Consulting

What I look at for you

Where AI actually fits

I review how your team works and show you the few highest-value places AI would help, ranked by effort and payoff, with a plan to get there. No hype, no guessing.

What's slowing you down

I map how work really flows, find the bottlenecks and rework, and give you a clear recommendation for a cleaner way to run.

How to lighten your support load

I assess where a help center or self-service could cut the questions reaching your team. I've guided this to a measurable 7% drop in contacts.

Where your knowledge is stuck

I find what's trapped in people's heads and lay out how to turn it into clear procedures your team, and your AI tools, can rely on.

How working together goes

Talk

A free call to hear what's slowing you down. No pitch.

Assess

I dig into how the work actually runs and where the real problems are.

Recommend

You get a clear, prioritized plan you can act on, with or without me.

Support

If you want, I help you carry it out or guide your team doing it.

What I can help with

Start here: assessments & advice

AI opportunity review. I find the two or three places AI would actually save your team time, ranked by effort and payoff. You get a clear plan you can act on, with or without me.

Operations & process review. I map how work really flows, find the waste and rework, and recommend a cleaner way to run it. Work like this has cut transfers 20% and contacts 9% on a team.

Support & self-service assessment. I find where a help center or self-service could cut the questions reaching your team, and what it would take. Guided to a 7% drop in contacts, ~90% of visitors never needing to follow up.

Rollout & readiness review. Before you onboard a big customer or launch new software, I pressure-test whether you're actually ready and flag what will break. Delivered readiness across dozens of enterprise implementation projects.

Advisory retainer. An ongoing outside set of expert eyes for a founder or operations lead. A standing monthly call and someone to think the hard calls through with.

Quick win: business documents

Sharpen how you present the business. Clear one-pagers, service and pricing menus, and proposals that explain what you offer and help you win the work. Often the fastest, lowest-cost place to start together.

If you want it built too

Hands-on help carrying out the plan. Once we agree on the direction, I can build the AI assistant, set up the help center, run the process redesign, or guide your own team doing it. Scoped as a defined project so it stays clear.

What leaders who've worked with me say

"Peter is a tremendous operational leader... I would recommend Peter to any organization looking to improve their processes to drive better business outcomes."

Mike Child, Vice President, CX Strategy & Operations, Peter's former VP

"Offer him a problem today and he will return tomorrow with a concept solution that normally takes months for others to achieve."

Michael Hall, Site Director, Member Services

"Peter is adept at taking a big picture view of a process or problem, identifying areas for improvement and creating a plan to close identified gaps."

Heather Lopez, CX, Operations and Technology Leader, managed Peter at two companies

"He'd push past the surface-level fix to ask what a process or knowledge gap was really telling us... he made me a better thinker."

John Halvorson, Senior Operations Leader, Claims & Health Plan Operations

From public recommendations on Peter's LinkedIn profile.

Find what's slowing your business down. Get a plan to fix it.